Terms & Conditions
The terms WashClub Laundry or us or we refer to the owner of the website. The term you refers to the user of our website. The use of this website is subject to the following terms of use.
WashClub strives to provide the highest-quality care for your garments and we work hard to keep up with these standards.
In the rare circumstance that items are lost or damaged they are protected under our Protection Policy. Please submit claims to contact.php with the following criteria:
- Picture of damaged item
- Order date/number
- Description of claim
- Assessed value
- Copy of purchase receipt
Please be advised that we do not look at laundry tags prior to laundering. We cannot guarantee against color loss, color bleeding or shrinkage, or against damage to weak and tender fabrics as this would occur in any laundering process. These things are not covered by the Protection Policy.
WashClub provides wash, dry, fold services with various cycles and care options, and dry cleaning services, as designated on our website. Please select the service best suited for each individual garment. We are not responsible for damage to ‘dry clean only’ items included in your laundry.
Specialized care instructions such as gentle/delicate cycle, hand wash articles, air dry articles, etc must be clearly separated and labeled by the customer.
Although we try as hard as possible to track such items, we are not responsible for loose items in pockets or bundles of garments (i.e. jewelry, watches, cash, etc.). We request that customers empty pockets prior to putting laundry out for pickup as we can not be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.).
The WashClub Protection Plan covers:
- Missing or damaged items
- Used-value (up to 60% of retail purchase price) up to $25 per item
- Covers only when reported within 24hrs of delivery
Plan does not cover:
- Shrinkage
- Color Bleeding
- Holes and tears in weak fabrics
- Damage due to items left in laundry
- Any items left behind in laundry
- Normal wear and tear
Any reimbursement required will be issued in WashClub credits applied to future purchases. Credit given to the customer is not guaranteed and is under the sole discretion of WashClub.
Any reimbursement for a wash and fold item deemed damaged by Wash Club Laundry shall be limited to and shall not exceed ten (10) times the weight of the item multiplied by the charge per pound of wash and fold (not inclusive of tax and other fees) regardless of brand, price or condition of the garment.
For any damaged items that we replace, we will keep the damaged item.
We do not guarantee the removal of all stains.
We cannot be responsible for the internal batting or other components of comforters/bedspreads due to age or wear or manufacturer placement error. Precautions will be taken to alleviate these problems if possible.
Wash & Fold Policy
WashClub Laundry accepts all Wash & Fold garments on basis of weight and does not perform a piece-by-piece count. Reimbursements for lost or damaged items tendered through Wash & Fold laundry service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include brand, item style, color and size of each individual item.
If no list is provided at drop off, we will not be responsible for any lost or damaged items and there will be no reimbursements in any form.
Customer Agreement
By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to WashClub Laundry's policies.
First Time Customer Discount
All new customers of WashClub Laundry save 10% on their first order. The only exception is hotel customers.
If you have any questions, feel free to give us a call at tel:8889709588 or click here to email us.